Refund policy

Return policy

Items purchased on this website can be returned or exchanged within 30 days of purchase. To be eligible, the item must show no visible damage and its original packaging must be intact. Any damage voids the SOFT LEGENDS guarantee. Some goods are exempt from returns, including intimate apparel, sanitary products, hazardous materials and flammable liquids or gases.

To complete a return we may ask for your receipt or the order confirmation email with your order number.

Exchanges

To exchange an item, email hello@softlegends.shop with your order number and the reason for the exchange.

Return shipping

You are responsible for the cost of return shipping. For items over 75 EUR we recommend a trackable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund has been approved or rejected. Approved refunds are processed automatically to your original payment method.

Late or missing refunds

Banks can take 2-3 business days to post a refund. If it still hasn't arrived after that, email hello@softlegends.shop and we will look into it.

Gifts

If the item was marked as a gift and shipped directly to you, it is returned the same way, but you will receive a digital gift certificate for the value of the item instead of a refund.

Damaged items

Report damaged or defective items by email within 48 hours of delivery, otherwise the claim may not be honored. We check tracking timestamps and the carrier's delivery confirmation.